The IVR system has in many cases a multilayer structure with pre-distributed transitions over the submenu. Their main purpose is to save the time on handling incoming calls and to reduce the costs on the maintenance the incoming line. The IVR systems are used to optimize the incoming calls and to direct them in accordance with a topic for further processing. An experienced user spent 20 minutes creating this sample. This diagram was created in ConceptDraw DIAGRAM using the IVR (Interactive Voice Response) Library from the Interactive Voice Response Diagrams Solution. The IVR menu offers four variants on the first stage, the second of them is immediately divided also on four subgroups, one of which is dedicated to the choice of preferred language from the offered list of nine variants. This sample shows a simple diagram of IVR balance recharge. The IVR system is profitable and useful both for the company and for the subscribers who have an opportunity to get exactly the information that interests them and at any time of the day or night. What is IVR? The Interactive Voice Response (IVR) is a modern automated telephony system allowing a computer to interact with callers through the use of DTMF tones input via keypad and voice. The popularity of the use of IVR system for recharge is growing every day, due to the fact of its simplicity and quickness. Today, there are many convenient and profitable methods of recharge. An experienced user spent 10 minutes creating this sample. The Interactive Voice Response Diagrams solution extends ConceptDraw DIAGRAM software with samples, templates and libraries of ready-to-use vector stencils that help create Interactive Voice Response (IVR) diagrams illustrating a work of interactive voice response system, Voice-over-Internet Protocol (VoIP) diagrams, and Action VoIP diagrams with representing voice actions on them. The IVR representations are used to develop, operate and maintain the IVR systems for inbound and outbound call centers and voice mail systems. It is easy to visualize how the computers interact with callers through voice recognition and dual-tone multi-frequency signaling (DTMF) keypad inputs. The IVR diagrams are used successfully to illustrate what is an IVR system and help to depict in details the IVR system’s logical and physical structure. ![]() At working with a system the subscriber usually has a possibility to switch to a live operator at any time. When integrating the IVR technology with databases the experience can be very personal, for example by providing the information about account status, etc. IVR can be used to provide 24/7 informational support of customers, clarification of certain confidential information, telephone banking, televoting, credit card services, etc. The greatest use of IVR is at the sectors with large number of customers who need to be efficiently serviced. Dynamic IVR enables the use of constantly changing data along with pre-recorded voice messages. ![]() Static IVR is quite simple to implement and is based on a voice menu, in which the user has access to a fixed amount of data in the form of pre-recorded voice messages. There are two models of information for IVR systems: static and dynamic IVR. Today the IVR is definitely the leading technology position for telephony systems. IVR (Interactive Voice Response) is an automated system, which allows a subscriber to access the information using a special voice menu, by pressing the keys for tone mode or voice (when using speech recognition technology).
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |